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A quick word about customer service, after sales care and problem resolution...

Every once in a while problems happen. It is a part of life. As a retail business mitigating against potential problems is very important however eventually, no matter how diligent, something will go wrong. What then becomes important is how the problem is resolved. Here at Origin Antiques we want our customers to be fully confident in our after sales care (take a look at our 100% positive feedback on eBay) See the case in point below:

1. Customer purchases a beautiful compactum wardrobe from Origin Antiques, including delivery, which we arrange via our preferred carriers Xpert Delivery.

2. On the day of delivery the wardrobe door swings open hitting the ground and causing the hinge to be significantly damaged.

3. Customer informs us. We have the item collected, returned to ourselves, taken to our fantastic restorer who repairs the damage to the highest standard.

4. Items is returned to the customer. No quibbles, no cost, no problem.

Take a look at the pictures of the before and after the repair! Happy customers mean happy antique dealers!

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Origin Antiques on eBay

Origin Antiques on eBay

Origin Antiques has been trading on eBay since our inception in early 2016. The eBay store puts our current collection of antique, vintage and contemporary furniture in front of an audience of thousands of people all across the UK who can't make it into the showroom to browse and buy in person. In fact the bulk of our sales are now coming through eBay and that growth has given the business a huge boost over the last year.

Moving large and delicate items throughout the UK does present some challenges but we have a great network of couriers who do a fantastic job delivering stunning and unique pieces into our customers homes week in week out.

In April we were lucky enough to have the Vice President of eBay UK and Senior Director of eBay Seller Growth visit our shop to discuss the challenges involved in our niche and how we can work together to make put our stock in front of more antique hunters in 2017. Following this meeting I received an unexpected package full of eBay goodies which I had great fun 'unboxing' and investigating in the video below...

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Shop Talk - The Who, why and where of Origin Antiques...Part 1

Shop Talk - The Who, why and where of Origin Antiques...Part 1

Origin Antiques began trading in early 2016 from a beautiful converted grain barn on the outskirts of Colchester, Essex. The area has historically had a fantastic range of antique shops to choose from with Coggeshall, Dedham and Long Melford in the surrounding area.
This is the stamping ground of Lovejoy (the 'loveable rogue antiques dealer' according to the Guardian) and I remember fondly watching himself and Tinker dashing around Constable country seeking to turn a pound at any opportunity. The area is rich in history and there are plenty of good finds out there waiting to be discovered in old barns, farmhouses and estates.  
However as we all know over the last 30 years things have changed drastically for the humble antiquarian and many of these venues are no longer with us. As much as the contraction in the market hurts in many ways, of course alongside scarcity comes opportunity. With fewer venues available for the avid antique hunters and collectors of curios we are seeing customers travelling from farther afield to visit us which is of course great for business. So if you are looking for a new piece of furniture for your home take a look at our current stocklist where you can choose from antique, vintage and contemporary styles for the dining room, living room, bedroom and home office.

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Need delivery?

Need delivery?

Buying antique furniture online is simple. I can show you how easy it can be...

Delivery is one of the trickiest aspects of buying antique furniture online. If you are going to buy a bulky, delicate and most importantly unique piece of antique furniture you need to know it will be looked after well. This is not a job for the run of the mill 'courier' service. There is no 'we missed you card', no three hours delivery time slots...just effective communication and no fuss. We can have the huge Welsh dresser you just bought put into your front room, right where you want it, on time. Simple.

We don't sell a 'product' straight off the production line. We don't 'drop ship'. Every piece available to buy here is a one off, unique and irreplaceable . That is why we don't do 'cheap' delivery, we do logistics. Contact us for a quote today. We can deliver.

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Want to talk about antique furniture? Pop over to our Reddit sub r/antiquefurniture

Want to talk about antique furniture? Pop over to our Reddit sub r/antiquefurniture

Here at Origin Antiques we like discussion: for those that know how Reddit works this will require little to no explanation. If you are totally unfamiliar with Reddit.com it can be summed up as a place for discussion and sharing weblinks/pictures etc. Individual posts can be 'upvoted' or 'downvoted' by any other user. This has the effect of pushing popular content to the fore eliminating the need to trawl through pages of unnecessary or uninteresting content before finding something of interest. The Reddit community is massive and if you can think of it there is probably already a 'sub-reddit' for that topic, why not pop over and take a look now...

Sub-reddits of interest to Origin Antiques are: r/antiqueappraisal, r/antiques, r/antiquefurniture (our very own sub which we created last year!). If you need answers about your own items don't hesitate to post some pictures up and request help as answers can come flooding in (and there are some very knowledgeable people there) literally within minutes! Personally, as an antique furniture dealer, I found the very broad r/antiques sub to contain a lot of discussion which was irrelevant to our area of interest. For that reason we set up r/antiquefurniture hoping that being more specific it will attract furniture experts and drive interest in the world of antique furniture buying and selling...

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